Dasar penghantaran

Last updated: July 2026

This Shipping Policy explains how orders placed on www.umbrello-my.com are fulfilled and delivered. It applies to all products sold on this website.

1. Order fulfillment

Every Shadowspec umbrella and accessory sold through this website is fulfilled directly from Shadowspec's facility in New Zealand. We do not hold local warehouse stock in Malaysia.

Orders are processed within two (2) business days of payment confirmation, then handed to our courier partner for international freight to Malaysia.

2. Delivery areas and timeframes

We deliver nationwide across Malaysia, including Peninsula Malaysia and East Malaysia (Sabah and Sarawak).

Peninsula Malaysia: estimated five (5) to ten (10) business days from dispatch
East Malaysia: estimated ten (10) to fifteen (15) business days from dispatch

Delivery times are estimates. They start from dispatch, not order date, and can vary with customs clearance and courier volume.

3. Shipping costs

Shipping is calculated at checkout based on product size, weight, and delivery location.All shipping costs exclude Sales and Service Tax (SST), shown as a separate line at checkout.

4. Shipping partner

Orders are shipped via FedEx from New Zealand to Malaysia. You will receive a tracking number by email once your order is dispatched.

5. Customs, duties, and import charges

Products ship on a Delivered At Place (DAP) basis. Malaysian import duties and any related customs charges may apply and are not included in the product price or shipping cost.
These charges are the customer's responsibility and are payable on arrival in Malaysia. We recommend budgeting for this separately from your order total.

6. Freight calculation errors

If a freight charge is calculated incorrectly through our system, an Umbrello representative will contact you before your order proceeds further, using the phone number or email you provided.
If you do not wish to proceed at the corrected freight amount, you may cancel your order for a full refund of any amount already paid.

7. Delayed, lost, or damaged shipments

If your order does not arrive within the estimated timeframe, or arrives damaged, contact us at info@umbrello-my.com with your order number. We will investigate with FedEx and arrange a resolution in line with our Returns and Refunds Policy.

8. International orders

At this time, we ship within Malaysia only. For enquiries outside Malaysia, contact info@umbrello-my.com and we will confirm whether delivery can be arranged.

9. Contact

For shipping questions or delivery status, email info@umbrello-my.com. We aim to respond within five (5) business days.